Tech Check

Joe Guszkowski

Senior Technology Editor Joe Guszkowski looks at the week’s technology trends and news, examining the continued influx of new technologies into restaurants, including mobile ordering, delivery, artificial intelligence, virtual brands, ghost kitchens and robotics.

The year of restaurant loyalty programs ends with a whimper

By Joe Guszkowski on Nov. 11, 2024

Tech Check: Loyalty programs are a great tool, but restaurants need to appeal to more than just their most frequent customers to bring back traffic.

3 reasons to be long on restaurant delivery

By Joe Guszkowski on Oct. 18, 2024

Tech Check: If you think the business is booming now, just wait until these tailwinds kick in. There's just one thing giving us pause.

A fake restaurant raises real trust issues for AI

By Joe Guszkowski on Oct. 14, 2024

Tech Check: The self-proclaimed No. 1 restaurant in Austin, Texas, doesn’t actually exist. It highlights one of the problems with AI.

Why Americans' food delivery habit will only keep growing

By Joe Guszkowski on Sep. 30, 2024

Tech Check: Despite concerns about affordability, demand for delivery is picking up and has plenty of room to run, new data shows.

Starbucks sets out to redefine restaurant tech (again)

By Joe Guszkowski on Sep. 12, 2024

Tech Check: The coffee chain was a pioneer in hospitality and then digital ordering. Under CEO Brian Niccol, it must prove the two can coexist.

3 things to look forward to at this year's FSTEC conference

By Joe Guszkowski on Sep. 11, 2024

Tech Check: The annual tech show will look to the future while also addressing the challenges of the present. And it saves the best stuff for last.

Dynamic pricing is a case of right place, wrong time

By Joe Guszkowski on Aug. 27, 2024

Tech Check: Consumers are too on edge right now for restaurants to mess with pricing. It’s a shame, because the industry could use the boost.

In third-party delivery wars, consumers come out on top

By Joe Guszkowski on Aug. 21, 2024

Tech Check: Delivery apps have been showering customers with promotions lately as they compete for supremacy. Where does that leave restaurants?

Restaurants won't survive by standing still

By Joe Guszkowski on Aug. 09, 2024

Tech Check: The critique that tech is ruining hospitality holds the industry to an impossible standard.

Is third-party delivery inflation-proof?

By Joe Guszkowski on Aug. 02, 2024

Tech Check: DoorDash posted another record quarter despite widespread consumer concerns about prices. Here’s why delivery is defying the odds.

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