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Tech Check

Joe Guszkowski

Senior Technology Editor Joe Guszkowski looks at the week’s technology trends and news, examining the continued influx of new technologies into restaurants, including mobile ordering, delivery, artificial intelligence, virtual brands, ghost kitchens and robotics.

Technology

Restaurant loyalty is stuck in neutral

 By Joe Guszkowski on Mar. 06, 2024

Tech Check: Many restaurants say their programs aren’t working, but the best way to fix them is not yet clear.

Technology

The case for the (mostly) digital restaurant

 By Joe Guszkowski on Mar. 04, 2024

Tech Check: Digitizing 100% of orders has become a North Star for some brands. But 90% might be the wiser goal.

Technology

The restaurant of the future will be a platform, not a chain

By Joe Guszkowski on Feb. 22, 2024

Tech Check: Multibrand companies like Inspire and the new GoTo Foods are circling the wagons around technology. Here's why that's a smart idea.

Technology

Restaurants fall head over heels for AI

By Joe Guszkowski on Feb. 02, 2024

Tech Check: Many view the technology as a knight in shining armor for their labor woes. Is it the start of a lasting relationship, or just puppy love?

Technology

In praise of boring restaurant technology

By Joe Guszkowski on Nov. 14, 2023

Tech Check: Robots are cool, but the hottest tech in restaurants is almost a decade old.

Technology

Why Wingstop's tech bet is a big risk

By Joe Guszkowski on Nov. 09, 2023

Tech Check: The chain has been a digital juggernaut for years. It apparently believes it can do better with a homegrown system.

Technology

Virtual brands' next act: Diversification

By Joe Guszkowski on Oct. 11, 2023

Tech Check: As delivery slows, some digitally focused restaurant companies are branching into meal kits, groceries and even airplane food.

Technology

It's time to send 'ghost kitchen' to the graveyard

By Joe Guszkowski on Oct. 02, 2023

Tech Check: The catch-all term for delivery restaurants is no longer accurate. Let’s lay it to rest and come up with a new label.

Technology

Wonder bets meal kits aren't dead yet

By Joe Guszkowski on Sep. 29, 2023

Tech Check: By acquiring the struggling Blue Apron, the restaurant delivery concept believes it can touch more dining occasions. But will it work?

Technology

Why restaurants should keep an eye on Instacart

By Joe Guszkowski on Sep. 19, 2023

Tech Check: Grocery is one of the few industries that may be even less techy than foodservice. Instacart wants to help it catch up, and could get a boost from its IPO.

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