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Tech Check

Joe Guszkowski

Senior Technology Editor Joe Guszkowski looks at the week’s technology trends and news, examining the continued influx of new technologies into restaurants, including mobile ordering, delivery, artificial intelligence, virtual brands, ghost kitchens and robotics.

Technology

Sweetgreen's automated makeline shows robots and humans can coexist

 By Joe Guszkowski on May 15, 2023

Tech Check: The salad chain’s first Infinite Kitchen in Naperville, Ill., offers an experience that is almost seamless, but not soulless.

Technology

Ready or not, here come the robot drive-thrus

 By Joe Guszkowski on May 11, 2023

Tech Check: More chains are using AI voicebots to take orders, believing they’ll help boost efficiency and sales. But is the technology ready for prime time?

Technology

Restaurant delivery is slowing, with a few big exceptions

By Joe Guszkowski on May 05, 2023

Tech Check: Many restaurants say consumers are dining in more and getting less delivery, even as DoorDash and Uber Eats keep growing.

Technology

The case for keeping some friction in fast food

By Joe Guszkowski on Apr. 25, 2023

Tech Check: It's become conventional wisdom that consumers want less human interaction at QSRs. Real-life experience says otherwise.

Technology

Restaurants are losing faith in ghost kitchens

By Joe Guszkowski on Apr. 12, 2023

Tech Check: Fewer operators foresee delivery-only concepts growing in 2023. It's looking like a smart bet.

Technology

It's time to end the virtual brand charade

By Joe Guszkowski on Mar. 29, 2023

Tech Check: Uber Eats is doing the right thing by cracking down on misleading listings. But it should take the new policy a step further.

Technology

How restaurant tech became a risky business

By Joe Guszkowski on Mar. 15, 2023

Tech Check: The classic boom-bust tale began with a virus and ended with a bank run. But the bigger story is far from over.

Technology

A round of restaurant tech true or false, anyone?

By Joe Guszkowski on Mar. 03, 2023

Tech Check: A new report from the National Restaurant Association challenges some conventional wisdom. Can you tell fact from fiction?

Technology

Wingstop and Domino’s tell two different stories on delivery

By Joe Guszkowski on Feb. 24, 2023

Tech Check: Consumers are flocking to the wing chain but not so much for pizza. Here’s why that might be.

Technology

Restaurants may be in the midst of another virtual brand explosion

By Joe Guszkowski on Feb. 23, 2023

Tech Check: The number of delivery-only concepts has nearly doubled this year, according to a company called Kitchen Data Systems, which says it has developed a way to count them.

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