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Tech Check

Joe Guszkowski

Senior Technology Editor Joe Guszkowski looks at the week’s technology trends and news, examining the continued influx of new technologies into restaurants, including mobile ordering, delivery, artificial intelligence, virtual brands, ghost kitchens and robotics.

Technology

Bojangles shows what tech-enabled hospitality looks like

 By Joe Guszkowski on Jul. 31, 2025

Tech Check: The chicken chain's AI drive-thru bot, Bo-Linda, can now speak Spanish, improving access for Hispanic consumers. It wouldn't be possible without technology.

Technology

Loyalty programs are growing. Whether they're working is another thing.

 By Joe Guszkowski on Jul. 21, 2025

Tech Check: Restaurant loyalty programs are increasingly popular, but they’re far from a silver bullet for driving traffic. Just ask McDonald's and Starbucks.

Technology

How restaurants can survive the new Wild West of web search

By Joe Guszkowski on Jul. 14, 2025

Tech Check: AI and social media are rapidly changing how people discover restaurants online. Here are some tips and tricks to consider.

Technology

Olo's restaurant tech odyssey will continue in private

By Joe Guszkowski on Jul. 08, 2025

Tech Check: After a rocky few years on the public markets, the online ordering giant will continue its quest for “hospitality at scale” under a new owner.

Technology

Why Red Lobster switched from building tech to buying it

By Joe Guszkowski on Jun. 30, 2025

Tech Check: The seafood chain is returning to Olo after its homegrown system proved too costly to maintain. It's a new case study in the build vs. buy debate.

Technology

From acqui-hire to vaporware: The new restaurant tech ABCs

By Joe Guszkowski on Jun. 23, 2025

Tech Check: These six terms are popping up more often in industry conversations, providing a glimpse at the next wave of trends.

Technology

DoorDash wants to be everywhere

By Joe Guszkowski on Jun. 17, 2025

Tech Check: The delivery company is gobbling up more of the restaurant tech ecosystem. Is that a good thing for restaurants?

Technology

Why some restaurants aren't sold on AI yet

By Joe Guszkowski on Jun. 09, 2025

Tech Check: Despite all the buzz about AI, most operators are approaching the technology with a mix of curiosity and caution, according to a report from Restaurant Business and Nation’s Restaurant News.

Technology

How AI agents might change what we eat

By Joe Guszkowski on Jun. 03, 2025

Tech Check: Agents that can do customers’ bidding could make search engines and ordering apps obsolete. And when they begin learning our tastes and spending habits, things could get even more interesting.

Technology

For the restaurant POS, signs of life after death

By Joe Guszkowski on May 27, 2025

Tech Check: The device that once ruled the counter is fading as more business shifts to off-premise. But it’s getting a second life that could be more vital than the first.

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