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Tech Check

Joe Guszkowski

Senior Technology Editor Joe Guszkowski looks at the week’s technology trends and news, examining the continued influx of new technologies into restaurants, including mobile ordering, delivery, artificial intelligence, virtual brands, ghost kitchens and robotics.

Technology

Why balancing tech and hospitality won't be easy

 By Joe Guszkowski on Sep. 22, 2025

Tech Check: More restaurants are investing in the human side of dining again. But staffing, training and a big generation gap are making things complicated.

Technology

At FSTEC, restaurants ask the key question on AI: Why?

By Joe Guszkowski on Sep. 17, 2025

Tech Check: Operators are working to see past the hype to understand the business case for AI. Hopes are high, but realistic.

Technology

Wondering about Wonder

By Joe Guszkowski on Sep. 08, 2025

Tech Check: Marc Lore's food startup is combining restaurants, meal kits and delivery into a single "mealtime platform." Can it be greater than the sum of its parts?

Technology

Restaurant AI gets a much-needed reality check

By Joe Guszkowski on Sep. 04, 2025

Tech Check: Taco Bell’s reassessment of its drive-thru AI is a reminder that the technology has limits. But that doesn’t mean it can’t still be useful.

Technology

Don't overlook takeout's role in the casual-dining comeback

By Joe Guszkowski on Aug. 25, 2025

Tech Check: Value meals are getting all the attention, but pickup and delivery are quietly driving sales and traffic for a lot of resurgent brands.

Technology

Restaurant tech's next billion-dollar question

By Joe Guszkowski on Aug. 12, 2025

Tech Check: Data-driven personalization is the strategy du jour in front-of-house technology. How impactful will it be?

Technology

How an old-school ghost kitchen provider makes it work

By Joe Guszkowski on Aug. 04, 2025

Tech Check: Maker Kitchens was born long before the ghost kitchen boom and is one of the few left standing after. Its secret? It wasn't a ghost kitchen to begin with.

Technology

Bojangles shows what tech-enabled hospitality looks like

By Joe Guszkowski on Jul. 31, 2025

Tech Check: The chicken chain's AI drive-thru bot, Bo-Linda, can now speak Spanish, improving access for Hispanic consumers. It wouldn't be possible without technology.

Technology

Loyalty programs are growing. Whether they're working is another thing.

By Joe Guszkowski on Jul. 21, 2025

Tech Check: Restaurant loyalty programs are increasingly popular, but they’re far from a silver bullet for driving traffic. Just ask McDonald's and Starbucks.

Technology

How restaurants can survive the new Wild West of web search

By Joe Guszkowski on Jul. 14, 2025

Tech Check: AI and social media are rapidly changing how people discover restaurants online. Here are some tips and tricks to consider.

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