Tech Check

Joe Guszkowski

Senior Technology Editor Joe Guszkowski looks at the week’s technology trends and news, examining the continued influx of new technologies into restaurants, including mobile ordering, delivery, artificial intelligence, virtual brands, ghost kitchens and robotics.

Technology

The tech buzz at RLC was all about personalization

Tech Check: Restaurants clearly want to make their digital customers feel seen, judging by conversations at the Restaurant Leadership Conference this week. It’s what consumers say they want, too, but will it work?

Technology

First-party ordering gains some momentum

Tech Check: Restaurants have tried for years to get consumers to order direct. Those efforts may finally be paying off.

Tech Check: Delivery is expensive for a reason, and lowering the cost will require major changes to the restaurant ecosystem. Is it worth it?

Tech Check: The parent of Taco Bell and Pizza Hut already had big plans for AI. Now it has Nvidia's scale and resources to help make them happen.

Tech Check: With Tastemade, the food hall-delivery company will create an advertising business that spans the digital and physical worlds.

Tech Check: The end of Kernel shows why kitchen automation is hard. But Sweetgreen is proving it can be done.

Tech Check: Fallout from a cyberattack sunk the doughnut chain’s stock to an all-time low. Restaurants pursuing more digital sales should take notice.

Tech Check: The two food delivery titans are fighting in public after Uber filed a lawsuit. Here’s what it could mean for the industry.

Tech Check: Operators say tech is making them more efficient, but not always more profitable. It may be a question of how it is measured.

Tech Check: The chain is testing software that sequences orders rather than fulfilling them as they arrive. It’s not a novel idea, but it could make a big difference.

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