technology

Chipotle apologizes for racist tweets during Twitter hack

Feb. 09, 2015

The burrito chain is also investigating how outsiders wrested control of its Twitter account for about two hours and used it to post offensive messages.

Marcus Samuelsson to try Mastercard’s order-and-pay system

By Peter Romeo on Apr. 17, 2015

His Streetbird Rotisserie will be the first U.S. restaurant to use the order-and-pay app.

Taco Bell tries artificial intelligence

By Kelsey Squire on Apr. 07, 2016

The chain will debut digital ordering through “TacoBot.”

Pizza Hut adds unusual C-suite post

By Peter Romeo on Sep. 21, 2016

The new chief customer officer was formerly responsible for e-commerce at Wal-Mart.

Starbucks finds order-and-pay-ahead is not so frictionless

By Peter Romeo on Jan. 27, 2017

The chain said transactions declined at the end of 2016 because restaurants were congested with patrons picking up orders that were placed via app. Other customers left without making a purchase, executives explained.

Operations

This week’s 5 head-spinning moments: Unsolved mysteries

By Peter Romeo on Nov. 10, 2017

Given the mystifying developments that arose, you’d have thought restaurants were holding their own Agatha Christie Week.

Technology

Panera Bread said to have left customer data compromised for months

By Sara Rush Wirth on Apr. 03, 2018

The chain reportedly sat on information about the web vulnerability, which sources outside the brand say could have exposed the records of millions of customers.

The user-friendly menu

By Restaurant Business Staff on Sep. 11, 2005

The menu at Wave, in the W Chicago Hotel, has been a work in progress. Arriving early to the “sharing plates” party, Wave’s basic concept hasn’t changed, but the way it’s presented to customers via the menu has undergone a series of subtle shifts.

Websites on any budget

By Restaurant Business Staff on Aug. 13, 2006

It doesn’t matter what your budget is, there’s a Website waiting for you to build it. Take a look at our three categories to find where you fit and follow along with our restaurateurs who have already taken the online leap. They'll take your from low budget to high, and offer plenty of tips along the way.

Manufacturer Spotlight July 2007

By Restaurant Business Staff on Jul. 15, 2007

Foodservice suppliers provide a look at products designed to make an operator’s job easier.

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