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Operations

New restaurant equipment and back-of-the-house technology
Operations

Restaurant traffic slides, but hopeful signs emerge

 By Peter Romeo on Jun. 08, 2017

A just-released gauge of the industry's performance last month suggests conditions could have hit bottom.

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This week’s 5 head-spinning moments: Spillover

 By Peter Romeo on Jun. 09, 2017

The nation's worsening drug problem is spilling into restaurants, and that's not the only negative carryover from other realms. Overtime lawsuits are proliferating while new regulations are on hold. But there is some good news among the week's most noticeable developments.

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Showcase KFC spends $2.2M to double throughput

By Heather Lalley on Jun. 09, 2017

A local landmark, the Big Chicken KFC becomes a sales leader for the chain.

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Stepping out of franchisors’ shadows

By Alaina Lancaster on Jun. 13, 2017

Ways to convince employees that franchises are local businesses.

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Toppers revamps for carryout

By Heather Lalley on Jun. 13, 2017

The new Toppers prototype—the model for 11 of the 15 units built this year—features a “show kitchen” as well as counter seating that allows guests to watch pizzas being made.

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This week’s head-spinning moments: Multi-spins

By Peter Romeo on Jun. 16, 2017

This week's most arresting restaurant developments seemed to come in groups, raising the risk of neck injury for the keen observer. Here's a painless review of the head-spinning moments you may have missed.

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This week’s restaurant nightmares: Killer complaints

By Peter Romeo on Jun. 21, 2017

Even mild griping can escalate quickly in the age of social media into a business-killing (or building) controversy, as restaurants learned this week.

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This week’s restaurant nightmares: You’re kidding, right?

By Peter Romeo on Jul. 06, 2017

A different sort of whopper figured large in recent restaurant news. But it's all true—we swear it!

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This week’s restaurant nightmares: Research zingers

By Peter Romeo on Jul. 12, 2017

New evidence validated suspicions about customer nudity, cheapskate tippers and how servers gossip about patrons.

Operations

This week’s 5 head-spinning moments: Radical transitions

By Peter Romeo on Jul. 14, 2017

KFC is tinkering with a new health-minded concept, while also testing life as a retailer. And those aren't the only transformations that snared attention.

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