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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 102
Emerging Brands

5 emerging concepts that made waves in 2019

Established operators launched or expanded their young concepts in 2019. Here’s a look back at the newborn restaurants that had the industry buzzing.

Operations

Chipotle tests new store design to keep up with exploding digital sales

A walk-up window and order pickup cubbies are among the features of the chain’s new prototype, with the goal of reducing friction for customers and delivery drivers.

Emerging Brands

How an Indian fast casual is trying to lure diners away from third-party delivery

As it watched its delivery commissions rise, Tarka Indian Kitchen put the brakes on unit growth to take action.

Food

Chains are moving beyond plant-based burgers

Noting the success of meat-free burgers, several restaurant brands this week have added other meatless sandwiches, sauces and more.

Operations

LA’s restaurant-retail hybrid The Manufactory closes after less than a year

The massive operation, which was a partnership between Tartine Bakery’s founders and chef Chris Bianco, included two restaurants, a bakery and a coffee roastery.

Emerging Brands

How a legacy Southern-cooking brand is ramping up for franchisees

This Is It Southern Kitchen began in 1983, but it’s aiming to bring its classic dishes to new audiences as it expands.

Operations

Dave & Buster’s looks to unit and menu upgrades as sales continue to fall

The eatertainment chain reported a same-store sales drop of 4.1% for Q3.

Leadership

Potbelly’s CFO departs

Tom Fitzgerald, who has taken a new job, had been with the struggling sandwich chain for a year.

Consumer Trends

Which chains are winning with millennial parents?

Millennial parents visit restaurants more than any group, and they spend more, too, according to Technomic.

Operations

Coolgreens to sell grab-and-go items via ‘smart fridges’

The touch screen-enabled refrigerators from the fast-casual chain are slated to launch early next year in offices, airports, college campuses and more.

Leadership

Noodles & Co. names a CMO

Stacey Pool, who was previously a ski resort marketer, takes over for Mark Mears, who recently left the fast-casual chain.

Operations

Jimmy John’s launches rewards program

The nationwide rollout of the fast-casual chain’s Freaky Fast Rewards program follows a six-month test that enrolled 1.8 million members.

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