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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 85
Operations

Unrest forces some restaurants to put their comebacks on hold

Widespread protests and violence has forced some operators to delay long-awaited reopenings from the coronavirus shutdown.

Workforce

Panera franchisee must pay $4.6M to settle overtime suit

Covelli Enterprises, the country’s largest Panera franchisee, wrongly excluded assistant managers from overtime protections, the court found.

Operations

Restaurants pick up the pieces after a weekend of unrest

Across the country, operators—many of whom were readying to reopen amid the pandemic—are cleaning up after several nights of violence and looting.

Operations

Is it time to pass along a coronavirus surcharge to customers?

Some operators are trying it, but consumers do not seem to support the move.

Operations

Independent restaurants continue to bear the brunt of the pandemic

Around the country, mom and pops—many of which served their communities for decades—are shutting their doors in record numbers.

Leadership

Wahlburgers names industry vet John Fuller CEO

Fuller most recently served as president and CEO of The Coffee Bean & Tea Leaf.

Leadership

Don’t ask Chipotle’s CEO about the ‘new normal’

RB’s Restaurant Leader of the Year Brian Niccol says innovation—not complacency—will drive restaurant brands forward post-pandemic.

Financing

Le Pain Quotidien, struggling pre-pandemic, files for bankruptcy protection

The fast-casual chain hopes a sale to multi-concept operator Aurify Brands can save some of its restaurants.

Leadership

Panera hires Eduardo Luz as chief brand and concept officer

Luz, a former Kraft Heinz executive, will oversee marketing, culinary, digital, and strategy/insights for the fast-casual chain.

Leadership

Naf Naf Grill names Greg Willman CEO

Willman was previously a large Qdoba Mexican Grill franchisee.

Operations

Is Boston Market ready for its next act?

With a new owner and a new president, the once-thriving fast casual is working on improving its food with an eye toward future unit growth after decades of shrinkage.

Financing

Pandemic poses a mixed bag for fast-casual chains

The coronavirus crisis has put into stark relief which brands are adept at handling off-premise transactions—and which are not.

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