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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 92
Operations

Even fine dining is pivoting to takeout

With few other choices, high-end establishments get creative with meals to go.

Operations

Indies face a brutal choice: Whether to swiftly pivot or shut down

During the unprecedented coronavirus crisis, independent operators struggle to make life-or-death decisions for their businesses.

Operations

Absent other aid, independent restaurants crowdsource to make payroll, stay afloat

Dining room closures and falling traffic have created a desperate situation for small restaurants.

Consumer Trends

Restaurant chains losing favor with consumers

Maintaining high standards at all times is a challenge for any operator. Here are the chains that lost ground.

Consumer Trends

America's favorite family-dining chains

The most-loved family-dining chains set themselves apart in service and hospitality.

Operations

Grubhub clarifies its restaurant aid program amid operator complaints

With some operators calling it a “bait and switch,” the third-party delivery provider is offering up new details on its repayment guidelines for restaurants.

Operations

Even more cities and states bar dine-in service

A number of states and cities Monday ordered restaurants and bars to close on-premise operations as leaders seek to stop the spread of the coronavirus.

Consumer Trends

America's favorite casual/upscale-dining chains

Despite struggles for the segment, consumers have their favorites for special occasions and other dining trips when an experience is paramount.

Consumer Trends

America's favorite fast-casual chains

Sandwich chains account for three of the top five spots in the fast-casual category.

Consumer Trends

America's favorite quick-service chains

Theses five chains all rated especially high in service, hospitality and convenience.

Operations

Dine-in restrictions expand to N.Y., N.J. and Conn.

The indefinite closures add to a growing list of states that have banned on-premise operations in the wake of the fast-spreading coronavirus.

Operations

Independent operators demand government action to keep their businesses alive

As many states forbid dine-in service in the wake of the coronavirus, restaurant operators around the country are looking for help and answers.

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