Bojangles' Famous Chicken 'N Biscuits

Technology

Bojangles shows what tech-enabled hospitality looks like

Tech Check: The chicken chain's AI drive-thru bot, Bo-Linda, can now speak Spanish, improving access for Hispanic consumers. It wouldn't be possible without technology.

Technology

You will soon be able to charge your car at a Bojangles

The chicken chain is partnering with Alyath to add electric vehicle charging stations to most of its restaurants.

The Bottom Line: A pair of firms are reportedly making a play for Papa Johns, and Bojangles is apparently on the market again. Buyers appear eager to take on certain types of restaurant chains.

A Deeper Dive: Richard Del Valle, chief information officer of Bojangles, joins the Restaurant Business podcast to talk about the company’s technology efforts, including drive-thru AI.

The chicken and biscuit chain is expanding its voice bot, Bo-Linda, to hundreds of locations, calling the technology a “home run.”

The chicken chain’s franchisee association says the company stopped providing information on how it uses their marketing dollars and a second “secret” account.

The traditional bone-in chicken chain is testing restaurants with menus pared down to its breakfast and boneless options. That’s the menu it is planning in new markets.

A Deeper Dive: Jose Armario, CEO of the fast-food chicken chain, joins the podcast to talk about the brand’s performance and its future, including the direction of its menu. Also: Pizza, Corner Bakery's bankruptcy and M&A.

He has 35 years of experience working with numerous brands, including Bloomin’ Brands, Wendy’s and Arby’s.

Cedartown Chicken, led by former Popeyes Chief Development Officer Greg Vojnovic, has acquired seven locations in western Georgia and will develop 11 more.

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