KFC

5 tools to up throughput

By Lisa White on Jun. 13, 2017

New-age kitchen gadgets shave time off guest interactions.

This week’s 6 head-spinning moments

By Peter Romeo on Mar. 06, 2015

Restaurants’ social-media revenge, a $100,000 love slap, edible cups, Starbucks’ real-estate values and other boons for chiropractors.

Controversial process unionizes a Canadian chain restaurant

By Peter Romeo on Sep. 16, 2016

A yea vote by 65% of the employees automatically made a U.S.-affiliated union the representative of the whole staff.

Operations

This week’s 4 head-spinning moments: Moving the public

By Peter Romeo on Jul. 21, 2017

How are restaurants trying to sway consumers who are shorter on time than they are on dollars? Recent days provided head-turning examples and insights. Spoiler alert: Not all approaches are worth copying.

McDonald's wage plan renews debate on independence of franchisees

Apr. 03, 2015

The move is cited by both parties in the debate over franchisors being reclassified as “joint employers” of franchisees’ staffs.

This week’s 4 head-spinning moments: No mercy

By Peter Romeo on Oct. 07, 2016

Can't the places struggling to stay afloat get some relief from regulators and the over-achievers?

Marketing

This week’s 5 head-spinning moments: Baked, not fried

By Peter Romeo on Sep. 29, 2017

Even the great Carnac couldn't have foreseen the role marijuana is about to play in restaurant sales, and that's just one of the who'd-have-believed-it developments.

Can Colonel Sanders revive KFC’s sluggish sales?

May 20, 2015

After assuming control of the fried-chicken chain’s advertising earlier this year, KFC parent Yum! Brands is bringing the Colonel back, but with a modern twist.

Food