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Maggiano's Little Italy

Workforce

As restaurants reopen, mental health concerns need attention, too

COVID-19 has elevated stress and anxiety levels among owners, employees and customers. Here’s how operators are coping.

Operations

Sales at Chili’s drop to a third of usual volume

Delivery and takeout business has more than doubled, but off-premise is generating only about 30%-35% of former sales levels.

The changeover is part of a stepped-up effort to boost in-store business.

The casual chain is looking at staffing changes and new packaging after posting a 2.9% rise in Q1 comps, in part because of delivery.

Ellie Doty will be responsible for consumer insights and menu development, among other duties.

Brinker International said the redirections will set up the casual giant for extended growth.

The third-party service also becomes the exclusive delivery partner of Maggiano’s.

Get Top 500 data: sales, units and YOY change, average unit volume, and company/franchise units, as well as Technomic’s analysis, growth forecast and more.

The Brinker International holding is close to picking at least one third-party service as a partner, officials say.

Limited-time offers that differentiate the menu scored high with consumers.

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