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Panera Bread

Operations

Panera eyes new tap-and-go setup for coffee sales

The chain will test new technology to streamline a.m. service, part of a larger push to provide more convenience and higher-quality items.

Leadership

Panera’s parent voluntarily owns up to its Nazi past

The family controlling JAB Holding Co. acknowledges that an earlier version of the company used slave labor during World War II and that two predecessors were guilty of unprosecuted war crimes.

Shaich’s new investment firm is suing the bakery-cafe chain over a recruitment agreement.

The soup and sandwich chain plans to close its last Panera Cares store, saying it “is no longer viable.”

Former Sweetgreen President Karen Kelley was named chief restaurant officer and Sonic veteran Anita Vanderveer was appointed chief people officer.

A challenging year brought fundamental shifts in the market and a white-elephant sale of troubled concepts.

With so many restaurants offering delivery, how does a brand stand out? Here are three newly announced attempts.

Public markets discourage long-term investments. Here’s how Panera Bread founder Ron Shaich would fix it, says RB’s The Bottom Line.

Tim Doherty was named the president and COO in May of the restaurant company his father started and built into one of the industry’s largest franchise operations. Like a lot of second-generation leaders of a family business, he found the job has its own set of challenges and joys.

They join seven major chains that agreed last month to stop the practice, under threat of a lawsuit.