Workforce

Best practices for improving recruitment, retention and training

Workforce

How to train employees to be nice

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

Workforce

How to train employees to never make mistakes

Pal’s Sudden Service has been teaching classes on Achieving World Class Results, as the title of its signature course says, for a little over 10 years. The classes have attracted corporate officers and franchisees from chains like Bojangles, Five Guys, Panera and Jason’s Deli.

Joanne Chang works hard at maintaining the culture she’s created at her four Flour bakeries, her restaurant Myers + Chang and newly opened commissary kitchen.

Operators are using the assessments for more than just the hiring process.

Advice Guy breaks down the many philosophies on doling out tips.

Here's what went down and what it foreshadows for employers.

A labor-backed group says the company isn’t paying $1 above local minimums, something it promised in 2015.

If you didn’t get a raise last year, ask the boss why you were excluded from what People Report says was the vast majority of salaried restaurant employees who got a bump in base pay during 2012. At the very least, it may help your chances in 2013, when salaries are expected by the human-resources research company to rise by an average of 2.7 percent.

After more than a year since the Affordable Care Act became enforced, it’s time for an assessment of the weird pain points and miraculous recoveries.

Here are some helpful hints from operators who have cracked the code for successful staff contests.

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