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consumers

Consumer Trends

Customers behaving badly: New hall of fame candidates

Recent eruptions suggest customers are losing perspective when a restaurant visit doesn’t go perfectly. But decide for yourself from these noteworthy examples.

Consumer Trends

Warming up delivery sales with soup

To get the most out of delivering soup, knowing what customers want, as well as knowing a few tips for packaging and promotion, is key.

Consumer Trends

Now on sale in Ariz.: Marijuana meals

By Peter Romeo on Oct. 08, 2018

A new dispensary is acting like a takeout-only restaurant, complete with specials and online ordering.

Marketing

Has Olive Garden’s Pasta Pass lost its allure?

By Peter Romeo, Heather Lalley and Benita Gingerella on Aug. 24, 2018

For the first time in the four years the deal has been offered, we easily managed to score two passes.

Consumer Trends

Move over, millennials—baby boomers are good restaurant customers too

By Patricia Cobe on Aug. 07, 2018

Operators shouldn’t jeopardize business by wooing younger consumers to the exclusion of older diners.

Consumer Trends

3 battlefronts threatening restaurants

By Peter Romeo on Aug. 07, 2018

Not all the fights threatening trouble for restaurants are raging within the industry proper.

Consumer Trends

Which restaurant chains play the best music, according to customers?

By Heather Lalley on Jul. 27, 2018

New Technomic data reveals which brands are winning over diners with their playlists—and which are prompting some to plug their ears.

Operations

New demands call for shifts from limited-service restaurant operators

By Sara Rush Wirth on Jul. 25, 2018

Consumers have new expectations and desires from limited-service restaurants, and sales results are reflecting that, finds data from Technomic.

Consumer Trends

Just when you thought you understood millennials, their demands shifted

By Sara Rush Wirth on Jul. 25, 2018

New data from Technomic shows changes in millennial behavior, which can be directly linked to a need for convenience.

Operations

Starbucks plans unit geared toward deaf and hard-of-hearing customers, employees

By Heather Lalley on Jul. 19, 2018

The country’s first Signing Store is scheduled to launch this fall.