Technology
OpenTable launches AI chatbot that can answer diner questions
Concierge is embedded in OpenTable restaurant profiles and is designed to help customers learn more about a place before booking a table.
Beverage
How restaurants are winning over Gen Z wine drinkers with tastings, tap systems and tech-free storytelling
Younger guests are not drinking as much wine as their parents, but some operators are uncorking clever strategies to capture their interest and dollars.