Customer feedback startup Ovation raises $2M

The company will use the funding to develop new features for its tech, which is based around two-question diner surveys.


How restaurants can get more customers to order direct

Discounts and order tracking can entice guests to use a restaurant’s app over a third party, according to new data from HungerRush.

New research shows a majority of the public supports banning cultivated meats, as two states just did.

A look beyond the most recent results for big restaurant brands shows customers cutting back nearly across the board.

Reality Check: The first three months of 2024 weren’t easy on restaurant chains, but spin-doctoring proved to be. Indeed, there must have been a run on shovels.

The third-party delivery company has reduced customer fees by 12% over the past two years. But delivery still remains far more expensive than carryout.

Guests feel more rushed and order less food when others queue up behind them, according to new research from Temple University.

Cannabis users are far more likely to order delivery and fast food than those who don’t indulge, survey results from Numerator show.

Data from shows that full-service traffic perked up in March after a difficult end to the year.

Consumers say they’re getting less bang for their buck at sit-down places. Operators are working to change that while still protecting their margins.

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