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What's luck got to do with it?

The pleasure my partner Barbara gets from dining out—relaxing, being waited on, and experiencing new culinary delights—are often lost on her husband, who prefers to eat at home.

Technology

Mobile commerce grabs hold of takeout ordering

Mobile smartphone apps are quickly becoming the go-to platform for ordering takeout. According to a new eMarketer report, “Mobile Fast Food Marketing: How QSRs and Fast Casuals Are Getting Quicker and Faster,” more consumers are making their dining decisions en route via the smartphone.

The week in ideas, April 6, 2012

By Restaurant Business Staff on Apr. 06, 2012

Waitresses take the spotlight this week. Along with a D.C. operator struggling with what to name his new restaurant. And an “upcycling” idea from those crazy guys over at Chipotle.

There's only 75 days left...

By Bill Main on Oct. 05, 1999

Gift certificates are good for business. Follow these simple instructions to increase the number of your guests and the frequency of their visits.

Leadership

Franchisee of the Month: Richard Batley

By Dana Tanyeri on Aug. 01, 2012

In his 45 years in the industry, Rich Batley has had the rug pulled out from under him more than once.

Spin city

By Bill Main on May 24, 2000

For many reasons, having to let an employee go is one of the most difficult and unpleasant tasks we face as employers. Situations leading up to a termination are always stressful on you, the employee, the rest of your staff, and even your guests.

Testa Produce Adds Electric Trucks To Delivery Fleet

By Restaurant Business Staff on Jan. 15, 2013

CHICAGO (January 15, 2013 - PR Newswire)—Testa Produce has added two new trucks to its delivery fleet, both of which operate solely on electricity...

Caught ya! Employee appreciation

By Bill Main on Nov. 30, 2000

Everybody needs a pat on the back, especially employees who work diligently to make your customers' dining experiences fantastic. Part of your job as an owner or manager is to keep your team motivated, so they stick around.

Springfield Grocer Named UniPro 2012 Distributor Of The Year

By Restaurant Business Staff on Apr. 11, 2013

PHOENIX, AZ (April 11. 2013)—Springfield Grocer Company, Springfield, Missouri, received the UniPro Foodservice 2012 Distributor of the Year Award at...

Spot check evaluations

By Bill Main on Jun. 06, 2001

Spot check evaluations can help improve the performance of your staff. Instead of waiting for the big performance review, why not give them mini-evaluations over the course of the year?

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