Starbucks to test pickup orders from its app
In a test in an undisclosed market, the coffee chain will allow customers to place pickup orders from their smartphones later this year.
Technology
The modern service challenge
How restaurants are delivering high-touch service in a high-tech, self-serve world.
In its just-released 2012 Restaurant Industry Forecast, the National Restaurant Association reports that there is an increasing consumer interest in high tech interaction in restaurants. The NRA's statistics show that consumers up to the age of 55 support new restaurant technologies. But the majority of the restaurant industry does not seem to be keeping pace.