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Operations

Don't even think about asking these restaurant operators to bend the rules

 By Peter Romeo on Dec. 05, 2023

Restaurant Rewind: Some of the most successful chains in the restaurant business have forgone huge increases in business by refusing to make a particular change. Here’s a sampling of the brands that have held firm.

Food

Fusion is no longer a dirty word

 By Nancy Kruse on Dec. 04, 2023

State of the Plate: Restaurant menu trends columnist Nancy Kruse examines how foods and flavors are evolving in the kitchen. Chains are demolishing "culinary silos." The trend is driving more authenticity on menus.

Marketing

Domino's wants to make sure your street gets plowed this winter

By Jonathan Maze on Dec. 04, 2023

The pizza chain is giving out $500,000 worth of grants to communities for snow plowing services this season.

Operations

Next up for Travis Kalanick: Robotic kitchens

By Lisa Jennings on Dec. 04, 2023

Meet the new Lab37, a subsidiary of CloudKitchens-parent City Storage Systems, which is launching new automated bowl-building technology similar to that of Sweetgreen, Chipotle and others.

Operations

Expect more action next year on reducing credit-card fees

By Peter Romeo on Dec. 04, 2023

Working Lunch: Shifting political alliances are likely to turn a reduction in charges into an imperative at the state level.

Leadership

Blain Shortreed moves to Huddle House as president

By Peter Romeo on Dec. 04, 2023

The longtime industry veteran was most recently CEO of Long John Silver's, where he had the mission of rejuvenating the brand.

Operations

Bob Lang Sr., credited with bringing the Double-Double to In-N-Out Burger's menu, dies at 87.

By Lisa Jennings on Dec. 04, 2023

Owner Lynsi Snyder said the longtime executive was known for values-based leadership and a commitment to quality.

Leadership

Big Table Restaurants and Freddy's Frozen Custard & Steakburgers name new executives

By Lisa Jennings and Reyna Estrada on Dec. 01, 2023

Executive Summary: A roundup of high-level job changes in the restaurant business includes a new executive for Thompson Central Park New York.

Financing

Yes, there is such a thing as too fast in the quick-service world

By Jonathan Maze on Dec. 01, 2023

The Bottom Line: In a world of digital orders and drive-thrus, friendly service actually matters more than speed.

Operations

Maggiano's Little Italy's new president comes from the high-end resort world

By Lisa Jennings on Dec. 01, 2023

Former MGM Resorts exec Dominique Bertolone has been tapped to lead the next wave of growth for Brinker International's Italian casual-dining brand.

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