News

Chipotle’s same-store sales fall nearly 10%

By Heather Lalley on Jul. 22, 2020

But the fast-casual chain’s digital business more than tripled, and the company's sales turned positive in June and July.

Food

New items keep rolling out even as some chains shrink menus

By Patricia Cobe on Jul. 21, 2020

Foods to-go continue to trend and breakfast makes a comeback.

Operations

Noodles mandates mask-wearing inside its restaurants

By Heather Lalley on Jul. 21, 2020

The fast casual is encouraging customers to take advantage of the chain’s digital options for off-premise orders.

Operations

New Mexico restaurant owners suffer whiplash over indoor dining rules changes

By Heather Lalley on Jul. 21, 2020

“It’s about as frustrating as it could possibly be,” one longtime operator says about legal wrangling that is keeping the state’s restaurants closed to dine-in traffic.

Marketing

Wendy’s launches a national loyalty program

By Jonathan Maze on Jul. 21, 2020

The company believes combining its Wendy’s Rewards with its new breakfast can bring customers in more often.

Operations

Portillo’s is launching self-delivery

By Heather Lalley on Jul. 21, 2020

The fast-casual chain is hiring hundreds of drivers and getting ready to roll out its own delivery program but has no plans to ditch its third-party provider partnerships.

Financing

How Luby's turned a profit at its restaurants during the pandemic

By Jonathan Maze on Jul. 21, 2020

Sales and profits plunged last quarter and many restaurants remain closed, but cost cuts led to improved margins at open locations.

Workforce

Danny Meyer brings tipping back

By Heather Lalley on Jul. 21, 2020

The Union Square Hospitality Group restaurateur moved to a “Hospitality Included” model in 2015, but now said it does not work in the current environment.

Financing