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News

Operations

Chipotle tests new store design to keep up with exploding digital sales

 By Heather Lalley on Dec. 19, 2019

A walk-up window and order pickup cubbies are among the features of the chain’s new prototype, with the goal of reducing friction for customers and delivery drivers.

Leadership

National Restaurant Association names Marvin Irby interim CEO

 By Peter Romeo on Dec. 19, 2019

The group’s CFO and chief people officer will also fulfill the CEO’s duties for the NRAEF until a new chief for both bodies is brought aboard.

Workforce

LongHorn's labor approach yields 6.7% comp rise, Darden says

By Peter Romeo on Dec. 19, 2019

The casual steak chain outperformed all of its sister operations, largely because of how it handled personnel, its parent company said. Olive Garden's comps rose 1.5%.

Financing

Fast-growing Burgerim is apparently considering bankruptcy

By Jonathan Maze on Dec. 19, 2019

The burger chain, which rapidly signed up hundreds of franchisees, told operators this week that it has hired a restructuring officer and a bankruptcy attorney.

Workforce

New ruling restores restaurants’ say on who can use their email

By Peter Romeo on Dec. 18, 2019

The decision from the NLRB reverses its policy that employees had the right to use their employers’ email to communicate with co-workers about nonwork matters, including unionization.

Operations

N.Y. plans to ban polystyrene restaurant containers

By Peter Romeo on Dec. 18, 2019

The law would also eliminate the use of foam-type drink cups as of 2022.

Financing

How a former McDonald’s franchisee made it in New York

By Jonathan Maze on Dec. 18, 2019

Jim Lewis, who recently sold his New York City-area restaurants, joins "A Deeper Dive" to talk about the brand, his focus on speed and overcoming operations challenges.

Marketing

Burger King is giving out Impossible Whoppers to delayed passengers

By Jonathan Maze on Dec. 18, 2019

The chain’s “Delay Your Way” promotion lets customers get coupons for the plant-based product through its app.

Food

Chains are moving beyond plant-based burgers

By Heather Lalley on Dec. 18, 2019

Noting the success of meat-free burgers, several restaurant brands this week have added other meatless sandwiches, sauces and more.

Financing

Hundreds of Jack in the Box locations are losing money

By Jonathan Maze on Dec. 17, 2019

A lot of the brand’s locations had negative operating income in 2018, and the problem is concentrated in a surprising state, says RB’s The Bottom Line.

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