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Operations

New restaurant equipment and back-of-the-house technology
Operations

What happens to outdoor dining in fall and winter?

 By Heather Lalley on Aug. 02, 2020

Restaurants that pivoted to outside operations amid the pandemic are wrestling with how to keep things rolling through cold, snow and more.

Operations

Restaurant chains use the pandemic to hack off weak stores

 By Peter Romeo on Jul. 31, 2020

Thousands of units are being closed sooner than they might have been without the pandemic.

Operations

Shake Shack has a real estate problem

By Heather Lalley on Jul. 31, 2020

The fast-casual burger chain is searching for ways to make its once-enviable real estate portfolio work during the pandemic.

Operations

El Pollo Loco turns to drive-thru improvements to boost traffic

By Heather Lalley on Jul. 31, 2020

The fast-casual chicken chain is plotting handheld menu offerings while also working on drive-thru speed and accuracy.

Operations

How one operator tapped good opportunities during bad times to open two new restaurants

By Patricia Cobe on Jul. 31, 2020

Brian Ingram found the silver linings in this pandemic to move forward with his new concepts.

Operations

New restaurants are opening as others close

By Patricia Cobe on Jul. 31, 2020

Risky business or smart move? These operators are betting on the latter.

Operations

Pret shuts its Chicago and Boston markets as sales plunge nearly 90%

By Heather Lalley on Jul. 30, 2020

The U.K.-based fast-casual chain is pursuing new delivery channels and other steps to stabilize its downward slide.

Operations

Same-store sales remain down nearly 50% at Shake Shack

By Heather Lalley on Jul. 30, 2020

But the burger chain, hampered during the pandemic by its urban-centric locations, is resuming unit growth and is plotting its first drive-thru.

Operations

Cheesecake Factory finds outdoor service nearly matches dine-in volumes

By Peter Romeo on Jul. 30, 2020

It's also held onto 90% of to-go sales at locations that have re-opened dining rooms.

Operations

Staying safe, staying open: Putting a safety plan into action

Sponsored content from our partner DayMark Safety Systems on Jul. 30, 2020

With ongoing concerns related to COVID-19, restaurant owners have been forced to rethink how they serve guests as well as how they can ensure the safety of their employees.

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