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Firehouse Subs

Operations

This week’s 5 head-spinning moments: Radical transitions

KFC is tinkering with a new health-minded concept, while also testing life as a retailer. And those aren't the only transformations that snared attention.

Marketing

3 ways to rev up your marketing strategy

Here’s how some operators are moving beyond cookie-cutter marketing.

The chain recently launched a small-size sub to increase snack sales

Firehouse-theme restaurants serving steam-heated hearty subs

The sandwich category increased sales by 2.9% and units by 0.3%, despite category heavyweight Subway's 1.7% sales decline and 1.3% unit decline.

Leading chains are taking innovative approaches to snacking; here are three menu trends gathered from new item rollouts.

Customers reveal which chain subs spark their strongest yearnings.

A restaurant chain's sales don't always reflect customer satisfaction, and vice versa. Here, we rank the leading limited-service chains using a formula that includes financials, consumer satisfaction and value.

The ranks of restaurants refusing to accept bills and coins is steadily growing, with both one-offs and chain giants testing new ways of speeding service.

Customers want brands to connect with them personally, both inside the four walls of a restaurant and out. The challenge now is how to figure out the ‘where’ and ‘how’ that creates an impact.