Consumer Trends
What'll it be for a COVID-wisened industry, experience or convenience?
Sweet & Sour: Nancy Kruse and Peter Romeo look at the oft-voiced theory that the pandemic has shifted the focus of restaurant customers and operators to the convenience of takeout and delivery. Neither one is buying it. Some axe throwing and a drink, anyone?
Marketing
P.F. Chang's now sells clothes and cookware
The Asian chain wants to connect with its customers on a new level with hoodies, knives and woks, some of which quickly sold out.