Technology

The latest news and trends in restaurant technology
Technology

What to do if a thief steals your credit card data

If a thief steals your credit card data, expect to be out at least $80,000, estimates cyber-security firm ANXeBusiness Corp. in Southfield, Michigan. “Oftentimes, these restaurants feel like they’re being victimized a second time,” says Atlanta hospitality lawyer Charles Hoff, who counsels breached restaurants.

Technology

"Line busting" gains new currency

While not a completely unfamiliar term, line busting is gaining new currency as handheld devices enable operators to zap orders back to the kitchen from customers queued up at counters and drive-thrus. Part of the time patrons spend standing in line can then be used to prep their orders, moving them through the process more quickly.

Foodservice manufacturers introduced an array of new equipment at last week’s NAFEM Show in Anaheim, much of it boasting digital controls and “smart” operating systems. Several companies showed attendees how to integrate their equipment into a concept-within-a-concept as a way of solving a problem or exploiting an opportunity. Here are three examples.

The success of a delivery program doesn’t fall entirely on third-party services. It’s the operators who are preparing the food, wrapping it up and setting the prices. Here, RB judges packaging and food temperature.

Software on the market today allows restaurants to keep notes on repeat diners and use publicly available social media or search engine data to impress patrons.

The brick-and-mortar grocer says data thieves hit only its in-store dining and taproom operations.

CaliBurger’s burger-flipping robot shuts down after one day; employees can’t keep up with robot’s pace, customer demand.

The Great Food Group in Atlanta could give the local Apple Store a run for its money with the sheer number of iPhones it has in use.

Looking to remove the pain factor from the seating process, casuals like Chickie’s and Pete’s are turning to restaurant seating apps, such as NoWait, NoshList or Table’s Ready, which are designed to optimize table turnover while releasing guests from tiresome wait lines.

the Restaurant Business team tested more than 100 apps from regional, emerging and national chains, to see what’s out there, what’s working and what’s not.

  • Page 146