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Technology

The latest news and trends in restaurant technology
Technology

Tech roundup: Pizza chains put robots on the phone

 By Joe Guszkowski on Apr. 04, 2022

Marco’s and Jet’s are testing artificial intelligence to take calls and texts. Also, Brinker expands its use of drone delivery and Nextbite adds plant-based chicken to the menu.

Technology

Chipotle tests a high-tech inventory tracking system

 By Heather Lalley on Mar. 31, 2022

The burrito chain, which faced widespread foodborne illness outbreaks in 2015, said the radio-frequency identification system will help it better respond to food safety and quality worries.

Technology

Inside the birth of a cheeseburger vending machine

By Joe Guszkowski on Mar. 31, 2022

Audley Wilson and Dan Braido built RoboBurger in a garage. Now they want to expand the concept nationwide. “We’re really trying to build a brand.”

Technology

The future of restaurants might be hidden in a suburban shopping mall

By Joe Guszkowski on Mar. 29, 2022

Tech Check: From the outside, there’s nothing unusual about the food court at the Mall of India in Naperville, Ill. The kitchen is a different story.

Technology

How technology is filling service gaps in restaurants

Sponsored content from our partner Grubbrr on Mar. 29, 2022

The Great Resignation affects restaurants big and small and shows no sign of letting up. According to Restaurant Business, restaurant employment has been down about 8% since the pandemic began, and th...

Technology

Tech roundup: How Gopuff’s partnership with BurgerFi will work

By Joe Guszkowski on Mar. 28, 2022

The unique setup gives the delivery service one more thing to offer customers. Also, drive-thru tech heats up, a robotic burger restaurant fires up the grill and more.

Technology

4 best practices for customer service success

Sponsored content from our partner DIRECTV FOR BUSINESS℠ on Mar. 25, 2022

As consumers return to their pre-pandemic routines of dining out and enjoying time in restaurants with friends and loved ones, they are not just looking forward to enjoying favorite meals, but also the experience.

Technology

Taking back happy hour

Sponsored content from our partner DIRECTV FOR BUSINESS℠ on Mar. 22, 2022

For operators, the opportunity is huge—updating menus, ensuring safety and creating a special, exciting atmosphere are three big ways that restaurants can appeal to consumers who are ready to socialize.

Technology

District of Columbia sues Grubhub, alleging deceptive practices

By Joe Guszkowski on Mar. 21, 2022

The city argues that the delivery provider is misleading customers by hiding fees and obscuring its relationships with certain restaurants. The company said the suit is “frivolous.”

Technology

Tech roundup: IHOP hopes virtual brands will light up empty kitchens

By Joe Guszkowski on Mar. 21, 2022

Thrilled Cheese and Super Mega Dilla were created in partnership with Nextbite. Also, an upscale-casual operator joins Reef and startup Zitti raises $4 million.

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