Workforce

Best practices for improving recruitment, retention and training

Workforce

Building the industry’s next generation of leaders

The National Restaurant Association exists to protect and promote the interests of the nation’s over 1 million restaurants, but it’s been a boon for the awards business as well.

Workforce

5 concepts to future-proof your labor strategy

Here are five concepts you must consider now to future-proof your labor strategy during this year of the smarter kitchen.

If your restaurant is founded on values or issues that are important to you personally, it’s important that your staff also be on board with that vision.

Along with a smile, a sense of hospitality and a can-do attitude, a restaurant server should have a handle on menu profitability.

Whether you manage one or 100 locations, it’s important to know what makes the best staff successful and how to improve performance across the board at your operation.

When ordering at a restaurant, guests often appreciate the personal recommendation of a knowledgeable and easy-going server. Creating a menu that facilitates upselling—the suggestion of special menu items or food and beverage pairings that enhance the dining experience and warrant an upcharge—pays off for all involved.

A new Gallup report shows millennials aren’t engaged in the workplace—and what can be done to get them on board.

Larger employers are moving out, while some small businesses like restaurants are deciding now’s the time to throw in the napkin.

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

Pal’s Sudden Service has been teaching classes on Achieving World Class Results, as the title of its signature course says, for a little over 10 years. The classes have attracted corporate officers and franchisees from chains like Bojangles, Five Guys, Panera and Jason’s Deli.

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