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Operations

Wingstop opens a cash-less, seat-less restaurant

 By Heather Lalley on Feb. 03, 2022

The wing chain’s new “restaurant of the future” will allow the brand to test equipment and layouts to maximize its off-premise business.

Operations

Super Bowl chicken wings will be plentiful, but costly

 By Heather Lalley on Feb. 03, 2022

Unlike last year, there’s no wing shortage but wing prices remain high, driven by surging demand, labor shortages and other record-high costs surrounding their production.

Food

Menus turn more comforting to chase winter chills

By Patricia Cobe on Jan. 18, 2022

Breakfast warms up at Toasted Yolk and Dunkin’; Zaxby’s and Slim Chickens riff on chicken; new bowls star at Sweetgreen; BJ’s and Cinnaholic sweeten the menu.

Marketing

Cheerio! Wingstop is serving English breakfast

By Heather Lalley on Jan. 12, 2022

In honor of Saturday’s English Premier League matchup, the fast casual will start delivering wings at 6:30 a.m. to New York City football fans.

Financing

Why Burger King couldn’t compete in the Chicken Sandwich Wars

By Jonathan Maze on Jan. 11, 2022

The Bottom Line: The chain’s Ch’King sandwich was good, but it didn’t generate hoped-for sales and was outperformed by both McDonald’s and KFC.

Financing

Labor woes continue to plague El Pollo Loco

By Heather Lalley on Jan. 10, 2022

The fast-casual chicken chain said decreased staffing levels forced it to cut operating hours and sales channels last quarter.

Leadership

6 things restaurant operators could learn from Shaq

By Heather Lalley on Dec. 09, 2021

Basketball Hall of Famer Shaquille O’Neal, an entrepreneur with interests in several chains, shared some wisdom (and several surprises) with the crowd at Restaurant Leadership Conference Wednesday.

Marketing

KFC is testing mambo sauce in select markets

By Jonathan Maze on Dec. 06, 2021

The limited test of the iconic D.C. area product is designed to introduce more customers to the sauce around the country.

Operations

East Coast Wings tinkers with a fast-casual model

By Heather Lalley on Dec. 06, 2021

The 34-unit casual dining concept is finding solid sales with a smaller restaurant and new service model, giving franchisees another option, according to the founder and CEO.

Operations

Why Raising Cane’s says it will never go public

By Heather Lalley on Dec. 03, 2021

Despite the recent flurry of restaurant activity on Wall Street, AJ Kumaran, co-CEO of the fast-growing chicken finger chain, said his fast casual plans to remain steadfastly private to keep its company culture intact.

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