delivery

Texas restaurants find reopened dining rooms are no silver bullet

By Peter Romeo on Jun. 08, 2020

Operators' assessments of the returning business are mixed.

Buffalo Wild Wings turns a spotlight on Applebee's new virtual restaurant

May 28, 2020

The casual-dining brand known for its wings is portraying its rival's venture as a ruse to fool consumers into thinking they're ordering from a local joint.

Marketing

Pasqually’s Pizza is just the latest in a new crop of virtual restaurants

By Joe Guszkowski on May 20, 2020

Chuck E. Cheese’s delivery-only offshoot made waves on social media, but it’s far from the first chain to go undercover on third-party apps.

Operations

Amid pandemic, ghost kitchens get even hotter

By Heather Lalley on May 15, 2020

Gaining popularity pre-coronavirus, virtual kitchens are seeing increased interest as operators look to make up for lost dine-in revenue.

Operations

NYC caps third-party delivery commissions

By Peter Romeo on May 13, 2020

But Chicago has moved in another direction, mandating that third-party services break down their charges on customers' tabs.

Operations

Buffalo Wild Wings unveils a delivery and takeout riff called Go

By Peter Romeo on May 11, 2020

The new format, featuring a limited menu and sparse seating, will make its debut this week.

Operations

Washington, D.C., passes cap on delivery commissions

By Peter Romeo on May 07, 2020

Third-party services would be prohibited from charging restaurants more than 15% during the COVID-19 health crisis. The measure is awaiting the signature of Mayor Muriel Bowser.

Operations

Chili’s races to have 300 dining rooms open by Friday

By Peter Romeo on Apr. 30, 2020

The Brinker International chain has already rehired 10% of furloughed workers, with recruitment accelerating to handle an expected surge in business from pent-up dine-in demand.

Operations