management

So how to go about the critical matchmaking process? Slowly and methodically, according to franchising experts, who say moving too fast—letting emotion and greed trump diligence and patience—is the most common mistake made by both sides.

There never seems to be enough time in the day. The dynamics of foodservice are accelerating. It's impossible to keep up with all the changes in the competition, training methods, technology, inventory, pricing, and customer needs...

Over the course of the past two years, management has strengthened the culture; improved the business model and unit economics; ramped up marketing; and introduced a remodel that has spurred 28 percent sales increases.