new york city

NYC's Serafina group branches into the fast-casual market

By Peter Romeo on Aug. 10, 2022

At least eight Serafina Express restaurants are planned for the greater metropolitan area.

NYC eases 118 regulatory requirements for restaurants

By Peter Romeo on May 16, 2022

The mandates were killed, lightened or appended with grace periods for righting violations—a historic change for a city known for its red tape.

Financing

Pizza Hut, facing sales challenges, turns to third-party delivery for help

By Jonathan Maze on May 04, 2022

The pizza chain’s sales fell, much like Domino’s, because of the driver shortage. But the company says operators that have used aggregators are seeing sales benefits.

Premium

Marketing

Why restaurant chains are flocking to Times Square

By Heather Lalley on Apr. 29, 2022

All but shut down during the pandemic, New York City’s tourist hub is now reenergized. And restaurants want a piece of the action.

Technology

U.S. Chamber of Commerce backs delivery companies in fight over NYC fee caps

By Joe Guszkowski on Apr. 05, 2022

The big lobbying group argued the caps will ultimately hurt the restaurants they’re designed to help.

Premium

Financing

How the truck driver shortage is leaving operators in the dust

By Jonathan Maze on Apr. 05, 2022

The pandemic has intensified a long-brewing shortage of truck drivers, often leaving restaurants scrambling to get what they need. But some argue there is no shortage at all, just a lack of pay.

Financing

How Portillo’s is handling life as a public company

By Jonathan Maze on Feb. 23, 2022

A Deeper Dive: Michael Osanloo, CEO of the hot dog and Italian beef chain, joins the podcast to discuss labor, the chain’s drive-thru-only plans and keeping the focus on the long term.

Operations