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operations

Technology

Toast adds reservations to its toolkit

By Joe Guszkowski on Apr. 25, 2023

Toast Tables allows restaurants to manage seating and waitlists for a flat monthly fee. It puts the big supplier in competition with online booking services like OpenTable and Resy.

Leadership

5 bits of wisdom from an industry think tank

 By Joe Guszkowski on Apr. 20, 2023

A panel of executives shared advice on hiring, loyalty, robots and more during a crowdsourced session at the Restaurant Leadership Conference. And they weren’t afraid to challenge popular opinion.

Operations

Baseball concessionaires alter their pitches for a shortened game

By Peter Romeo on Apr. 14, 2023

With 31 minutes lopped off their sales window, stadium F&B outlets are tweaking operations and embracing technology to boost throughput.

Operations

Chipotle goes big with small towns

By Lisa Jennings on Apr. 11, 2023

As the fast-casual chain plots to more than double its size, it's the units in smaller markets that are breaking opening sales records.

Emerging Brands

Remembering the restaurant boom that fooled investors 20 years ago

By Peter Romeo on Apr. 11, 2023

Restaurant Rewind: Meal assembly concepts were going to be big. But their implosion was what made the loudest noise.

Financing

McDonald's is closing its field offices in the U.S. as it moves to a national model

By Jonathan Maze on Apr. 06, 2023

The Chicago-based fast-food giant is eliminating its East-West zone structure and moving to a national field support model as part of its organizational restructuring in the U.S. Its 10 field offices across the country will now go virtual.

Operations

How the restaurant napkin came to be

By Peter Romeo on Apr. 04, 2023

Restaurant Rewind: There's more to the origin of that standard amenity than guest and operator may have ever imagined.

Financing

Small towns help McAlister's Deli become a big brand

By Jonathan Maze on Mar. 29, 2023

The sandwich chain is on the verge of becoming the first $1 billion concept in the Focus Brands portfolio, thanks to a willingness to expand where others might not.

Operations

Panera Bread wants to read palms for loyalty and payment

By Lisa Jennings on Mar. 22, 2023

The bakery-cafe chain will be the first restaurant concept to test use of Amazon One contactless palm readers, designed to speed the in-store experience for MyPanera members.

Operations

Mandated vacation time, bring-your-own to-go packages, a warning on service fees

By Peter Romeo on Mar. 17, 2023

A review of recent legislative and regulatory activity finds government officials eyeing a number of measures with implications for restaurants.

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