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operations

Operations

How the restaurant napkin came to be

 By Peter Romeo on Apr. 04, 2023

Restaurant Rewind: There's more to the origin of that standard amenity than guest and operator may have ever imagined.

Financing

Small towns help McAlister's Deli become a big brand

 By Jonathan Maze on Mar. 29, 2023

The sandwich chain is on the verge of becoming the first $1 billion concept in the Focus Brands portfolio, thanks to a willingness to expand where others might not.

Operations

Panera Bread wants to read palms for loyalty and payment

By Lisa Jennings on Mar. 22, 2023

The bakery-cafe chain will be the first restaurant concept to test use of Amazon One contactless palm readers, designed to speed the in-store experience for MyPanera members.

Operations

Mandated vacation time, bring-your-own to-go packages, a warning on service fees

By Peter Romeo on Mar. 17, 2023

A review of recent legislative and regulatory activity finds government officials eyeing a number of measures with implications for restaurants.

Operations

Reusable container programs have benefits, but are slow to take off

By Reyna Estrada on Mar. 16, 2023

A reusable container program in Ann Arbor, Mich., looks to address key questions for restaurants and consumers. But in a world "built for single-use," the effort faces an uphill battle.

Operations

5 ideas to steal from the global restaurant scene

By Peter Romeo on Mar. 15, 2023

A culinary conference in The Netherlands brought to light several innovative ways of riding the trends. Here are a handful that stood out.

Marketing

How one Irish pub operator gets the most out of St. Patty's Day

By Peter Romeo on Mar. 14, 2023

The Shannon Rose has turned the annual dyed-beer fest into a month-long promotional opportunity that keeps the green coming all year.

Operations

With rising costs cutting into margins, brands focus on operations

By Jonathan Maze on Mar. 09, 2023

Inflation has brands like Jack in the Box, Pollo Tropical and Papa Johns working to improve their store operations. But it can help with sales growth, too.

Operations

Subway opens its second headquarters in Miami

By Jonathan Maze on Mar. 02, 2023

The fast-food sandwich chain opened its new offices in the city’s Waterford Business District. The office features a mock restaurant and an open layout. Here’s a look inside.

Operations

Think to-go-only restaurants are a new thing? You're off by 70 years

By Restaurant Business Staff on Feb. 28, 2023

Restaurant Rewind: The notion of forgoing dining areas to rely on delivery and takeout has been around since at least the Eisenhower administration. Here are two cases in point.

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