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Financing

McDonald’s franchisees get lower delivery fees, unless their service is slow

 By Jonathan Maze on Feb. 14, 2022

The company’s deal provides operators with some of the industry’s lowest third-party delivery fees. But charges increase if orders are slow.

Leadership

Bill Marriott to step away from his family's namesake lodging empire after 58 years

 By Peter Romeo on Feb. 14, 2022

Upon his retirement in May, the son of founders Allie and Willard Marriott will relinquish his chairman's title to his son, David.

Operations

Smokey Bones is opening a drive-thru

By Joe Guszkowski on Feb. 14, 2022

The 61-unit chain says it will be the first casual-dining brand in the U.S. to have one.

Financing

Looking to build a drive-thru? Good luck finding sites

By Jonathan Maze on Feb. 14, 2022

The Bottom Line: Demand for any drive-thru site is intense and costs are soaring. But it remains a solid long-term bet.

Workforce

Union group mounts $25M campaign against the tip credit

By Peter Romeo on Feb. 14, 2022

One Fair Wage said it will attempt to end the practice in 25 more states by 2026.

Workforce

Starbucks speaks out on unionization, spelling out some of the downsides for employees

By Peter Romeo on Feb. 14, 2022

In the first chainwide public communication in nearly two months, the coffee giant gives its partners some food for thought.

Technology

Big fast-food chains find their digital footing

By Jonathan Maze on Feb. 11, 2022

A huge percentage of the business at major quick-service restaurants, including McDonald’s, Starbucks and KFC, is coming through apps, delivery and kiosks.

Financing

Why a fast-casual chicken chain is selling NFTs for $14,500 a piece

By Joe Guszkowski on Feb. 11, 2022

Chick’nCone hopes the sale of Chick’nCoins will help it keep growing. Buyers could profit if it does.

Marketing

KFC selects MullenLowe as its new creative agency

By Jonathan Maze on Feb. 11, 2022

The advertising and marketing firm, based in Boston, will become its lead agency of record, effective immediately.

Marketing

What's in a name? Often not restaurants' most impressive work

By Peter Romeo on Feb. 11, 2022

Reality Check: Emerging markets tend to cycle through some clunker IDs until a label sticks.

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