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Operations

Why some indies aren’t ready to ditch safety protocols and party like it’s 2019

 By Heather Lalley on Mar. 04, 2022

Despite the lifting of mask and vaccine mandates in many places, some operators say they’re sticking with their COVID-cautious practices—at least for now.

Operations

How Arby’s is acing delivery

 By Joe Guszkowski on Mar. 04, 2022

The sandwich chain is one of only a few brands whose delivered food is rated higher by customers than what's served on premise.

Operations

Sweetgreen really wants you to get back to the office

By Heather Lalley on Mar. 04, 2022

The fast-casual salad chain revealed it has about 500 Outpost office drop-off locations, but it’s hoping to grow that business to boost its sales.

Financing

After more than a decade of smooth driving, Domino’s hits a rut

By Jonathan Maze on Mar. 03, 2022

The Bottom Line: With sales slowing and drivers hard to find, the pizza delivery chain is turning to a pair of executives in Russell Weiner and David Brandon who played key roles in its historic turnaround.

Financing

Applebee’s is returning to growth ‘with a vengeance’

By Joe Guszkowski on Mar. 03, 2022

The casual-dining chain is coming off a five-year pruning period ready to open new restaurants again. This time, it's experimenting with ghost kitchens and other formats in addition to traditional locations.

Financing

For Sweetgreen, margins remain a big hurdle

By Heather Lalley on Mar. 03, 2022

The fast-casual, in its first earnings report as a public company, said it expects its first-quarter restaurant-level margins to be between 10% and 11% despite growing sales.

Workforce

Another coffee chain's employees begin to unionize

By Peter Romeo on Mar. 03, 2022

Baristas at four-unit Good Karma in Philadelphia have filed for permission to hold elections on organizing.

Operations

Potbelly outlines its big growth goals

By Heather Lalley on Mar. 03, 2022

The 443-unit fast-casual sandwich chain said it intends to grow to 2,000 locations in the next decade and become a largely franchised operation.

Financing

2 U.S. senators ask SBA about relief for borrowers in bad franchise systems

By Jonathan Maze on Mar. 03, 2022

Democrats Catherine Cortez Masto and Elizabeth Warren are asking whether franchisees with federally backed loans can get relief when franchisors like Burgerim are cited for unfair practices.

Operations

McDonald’s gets sued over its ice cream machines

By Jonathan Maze on Mar. 03, 2022

Kytch, a technology startup that made software designed to help operators fix their ice cream machines, has sued the brand for $900 million. And competitors continue to poke fun at the problem.

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