News

Art D’Elia named Domino’s chief marketing officer

By Jonathan Maze on Jul. 31, 2020

The marketing veteran will lead all global marketing initiatives for the pizza chain.

Starbucks, Dunkin’ and McDonald’s have a common problem: Fewer commuters

By Jonathan Maze on Jul. 31, 2020

The breakfast-heavy chains are adapting to changes in consumer patterns, which may be more permanent than you think, says RB’s The Bottom Line.

Operations

Same-store sales remain down nearly 50% at Shake Shack

By Heather Lalley on Jul. 30, 2020

But the burger chain, hampered during the pandemic by its urban-centric locations, is resuming unit growth and is plotting its first drive-thru.

Workforce

ServSafe offers exams online with remote proctoring

By National Restaurant Association on Jul. 30, 2020

The addition to the in-person classroom exam option allows foodservice workers to access testing in the way that works best for them.

Financing

California Pizza Kitchen declares bankruptcy

By Jonathan Maze on Jul. 30, 2020

The company has dwindling cash and is looking to close unprofitable locations and reduce its debt.

Technology

Grubhub says delivery boom is here to stay as revenue soars

By Joe Guszkowski on Jul. 30, 2020

The company saw huge growth in users, orders and food sales in the second quarter as more people turned to delivery during the pandemic.

Leadership

McDonald’s vows to bolster diversity within its system

By Jonathan Maze on Jul. 30, 2020

The company also announced that it is working with the Mayo Clinic to help with its coronavirus response.

Leadership

Herman Cain dies from COVID-19 at age 74

By Peter Romeo on Jul. 30, 2020

His health took a sudden downturn after medical authorities had reported an improvement in the former National Restaurant Association and Godfather chief's condition.

Consumer Trends

Survey: Consumers are increasingly cutting back on dining out

By Heather Lalley on Jul. 30, 2020

Fear of contracting the coronavirus is keeping many from visiting restaurants, according to a survey from consulting firm AlixPartners.

Financing

Half the nation’s innkeepers fear foreclosure, survey finds