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Operations

New restaurant equipment and back-of-the-house technology
Operations

Wendy’s wants to improve its packaging

 By Jonathan Maze on Feb. 26, 2019

The burger chain has joined a group led by McDonald’s and Starbucks that wants to make more sustainable packages.

Operations

Mounting labor costs hit Shake Shack

 By Heather Lalley on Feb. 26, 2019

The fast-growing chain blames wage inflation for its profit margin decline.

Operations

Fiesta Restaurant Group sees mixed results on turnaround plan

By Heather Lalley on Feb. 26, 2019

Traffic continues to be a big problem for the parent company of Pollo Tropical and Taco Cabana.

Operations

How should restaurants solicit guest complaints?

By Jonathan Deutsch, Ph.D. on Feb. 21, 2019

By offering diners a way to give feedback, operators can lessen the blow later, Advice Guy says.

Operations

Cheesecake Factory sets timetable for new growth concepts

By Peter Romeo on Feb. 21, 2019

Social Monk, an Asian fast casual, is scheduled to open next week, with North Italia set to be acquired in Q3 and Flower Child in 2021.

Operations

Want a new restaurant to succeed? Try a secondary city, new data suggests

By Peter Romeo on Feb. 20, 2019

Urban areas outside the usual restaurant meccas dominate a new ranking of the 50 best places to open an establishment.

Operations

Texas Roadhouse to bump menu prices another 1.5%

By Heather Lalley on Feb. 20, 2019

The casual-dining chain’s move follows a 1.7% pricing jump late last year.

Operations

John Schnatter steps up his fight against Papa John’s

By Jonathan Maze on Feb. 19, 2019

While the chain’s founder expressed support for investor Starboard Value, he also accused the board of protecting its own interest.

Operations

New NYC anti-discrimination law bans limits on employee hairstyles

By Peter Romeo on Feb. 19, 2019

Responding negatively to a worker’s hairdo will be regarded as an act of discrimination.

Operations

Starbucks to shutter its last indie-esque ‘stealth’ concept store

By Heather Lalley on Feb. 19, 2019

Roy Street Coffee and Tea had been open in Seattle for a decade.

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