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Operations

New restaurant equipment and back-of-the-house technology
Operations

Newk’s Eatery rolls out updated prototype

 By Heather Lalley on Oct. 09, 2019

New stores will be smaller and brighter and will allow for the addition of several new menu items.

Operations

Winning with full-service catering

 By Michael Costa on Oct. 08, 2019

Hotel catering pros share tips to boost the bottom line.

Operations

Whole Foods plans to open a food hall

By Peter Romeo on Oct. 07, 2019

The dining destination, the bottom floor of a new supermarket, is one of several ways the retailer is hoping to eat restaurants’ lunch.

Operations

Johnny Rockets takes off overseas

By Peter Romeo on Oct. 04, 2019

The quintessentially American concept has become a global brand.

Operations

Investigation finds source of Focus’ data breach

By Peter Romeo on Oct. 04, 2019

Coding was inserted into the servers of Moe’s, McAlister’s and Schlotzsky’s to copy credit card information while on-premise transactions were being processed.

Operations

The pros and cons of email reservations

By Jonathan Deutsch, Ph.D. on Oct. 03, 2019

Email gives restaurants a chance to research guests, but also raises ethical questions, Advice Guy says.

Operations

California leads the way in dairy sustainability

Sponsored content from our partner California Milk Advisory Board on Oct. 02, 2019

California's dairy producers and processors, along with regulators and retailers, have responded thoughtfully to the environmental challenges faced by the industry.

Operations

8 potential pitfalls of international growth

By Heather Lalley on Oct. 01, 2019

Is international expansion a chain's golden ticket? Maybe—if restaurant operators know how to avoid these potential disasters.

Operations

Appeals court sides with McDonald’s in joint employer case

By Jonathan Maze on Oct. 01, 2019

A three-judge panel said the company doesn’t exert enough control over its franchisees’ workers to be liable for their treatment.

Operations

Pie Five sales keep falling as it closes more stores

By Heather Lalley on Sep. 30, 2019

The fast-casual pizza chain owned by Rave Restaurant Group posted a same-store sales decline of 7.3% and a systemwide sales drop of 22.1%.

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