What people really think about fast-food wages
What do consumers really think about fast-food wages? Our "man on the street" takes the issue straight to the people (hypothetically) to find out.
The week’s 5 head-spinning moments
Chains get real about their food, a different view of mall restaurants’ prospects, giving the French some credit and the high cost of a halo.
The industry caught a glimpse of tomorrow through The Cheesecake Factory’s little-noticed discussion of Grand Lux’s future, Starbucks’ embrace of a new digital-wallet strategy, McDonald’s preview of a new service lab, and a mysterious posting about social media’s ill effects on service speed. And then there was the close-to-home lesson from a retailer on harnessing tech to cut risks to guests.