Leadership
El Pollo Loco COO Miguel Lozano to retire
Depending on when a replacement is hired, though, it could be many months before Lozano leaves the 481-unit chicken chain.
Food
El Pollo Loco nails authenticity to bring birria to the menu
The Mexican-born chain not only had to stay true to its Hispanic customer base, it had to scale up the recipe for 481 locations.