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El Pollo Loco

Leadership

El Pollo Loco COO Miguel Lozano to retire

Depending on when a replacement is hired, though, it could be many months before Lozano leaves the 481-unit chicken chain.

Food

El Pollo Loco nails authenticity to bring birria to the menu

The Mexican-born chain not only had to stay true to its Hispanic customer base, it had to scale up the recipe for 481 locations.

Fils, who had been with the Yum Brands’ burger concept since 2008, has also worked at Mimi’s Café and Rubio’s Restaurants.

Sales are up, but inflation and supply chain issues continue to cause stress for smaller, publicly traded restaurant chains.

Roberts has served as interim CEO and CFO since last fall, following the departure of Bernard Acoca, who left to take the top post at Zaxby’s.

The fast-casual chicken chain said decreased staffing levels forced it to cut operating hours and sales channels last quarter.

The fast casual’s Loco Gifts and Gear shop sells shirts, totes, skateboards and more, all designed by Latino creators.

Some smaller fast-casual chains continue to struggle with pandemic recovery, with urban locations remaining especially slow to pick up.

The company has named CFO Larry Roberts interim CEO while it looks for a permanent successor.

Everywhere else, comps are solidly in positive territory.

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