El Pollo Loco

Operations

El Pollo Loco paid $36M in Q4 to settle lawsuits

The chicken chain’s stock fell more than 16% Friday on the news.

Marketing

The 10 most unique LTOs on chain menus

The originality of these limited-time items piqued consumer interest in November.

Hector Munoz, previously of Church’s Chicken and Popeyes, assumes the top marketing spot at El Pollo Loco.

Discounts are still a staple, but new come-ons include free rides and tamales.

The company said that its sales growth has continued into the fourth quarter, sending shares to new highs.

Concepts that serve chicken without bones have flourished, taking share at a time when the industry has stumbled, says RB’s The Bottom Line.

Often, the menu items deemed the most craveable aren’t the ones consumers say they’re most likely to purchase.

Here's how seven operators are helping consumers stick to their 2018 resolutions.

Every chain has A, B and C units. A key to growth—without actually building new stores—can be in turning C’s into B’s and B’s into A’s.

  • Page 5