El Pollo Loco


Labor woes continue to plague El Pollo Loco

The fast-casual chicken chain said decreased staffing levels forced it to cut operating hours and sales channels last quarter.


El Pollo Loco launches its first retail shop

The fast casual’s Loco Gifts and Gear shop sells shirts, totes, skateboards and more, all designed by Latino creators.

Some smaller fast-casual chains continue to struggle with pandemic recovery, with urban locations remaining especially slow to pick up.

The company has named CFO Larry Roberts interim CEO while it looks for a permanent successor.

Everywhere else, comps are solidly in positive territory.

Operators are packaging catering programs in new ways to win back lost business. Individually boxed meals are seen as a safer solution as people slowly return to the office or are in need of a quick lunch to grab-and-go. Cracker Barrel, BJs and El Pollo Loco recently introduced or upgraded boxed meal catering.

The fast-casual chicken chain had to pay nearly $2 million during Q4 due to COVID-related leaves of absence and overtime pay.

Taste Tracker: Pizza Hut stuffs it to Papa John’s, Sonic enters the chicken sandwich wars and Dunkin’ buzzes in the new year.

The fast-casual chicken chain is rolling out two new prototypes, both with a big focus on off-premise traffic.

Meat alternatives are playing a bigger role in brand loyalty as a result of the pandemic.

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