Workforce
What the unionization of Starbucks could mean for customers
Reality Check: Management is worried the focus on employees will temper the importance of patrons. It may not be giving the workers enough credit.
Operations
Starbucks rethinks its bathroom policy
In 2018, following a widely publicized racist incident in one of its stores, the coffee giant opened its restrooms to all. But interim CEO Howard Schlutz says a mental health crisis is putting that policy (and worker safety) in jeopardy.