Starbucks

Workforce

What the unionization of Starbucks could mean for customers

Reality Check: Management is worried the focus on employees will temper the importance of patrons. It may not be giving the workers enough credit.

Operations

Starbucks rethinks its bathroom policy

In 2018, following a widely publicized racist incident in one of its stores, the coffee giant opened its restrooms to all. But interim CEO Howard Schlutz says a mental health crisis is putting that policy (and worker safety) in jeopardy.

One of the rulings spared the chain from having to rehire union organizers.

The Bottom Line: The job is one of the industry’s most visible and lucrative positions, but it comes with a big caveat, as the previous chief executive found out.

Interim CEO Howard Schultz told the Wall Street Journal that he isn’t a candidate for the permanent job. But anybody who takes the position will operate under his considerable shadow.

The group supporting the drive says it will earmark the money to pay workers if they walk off their jobs during contract negotiations.

Workers at more than 100 Starbucks units have now voted to organize, and employees of other coffee chains have taken steps to do likewise.

The coffee giant joins McDonald’s in pulling up stakes in the country over the war in Ukraine.

The coffee chain, which plans to focus on its core business, sold its juice line to the carrot company Bolthouse Farms.

The Bottom Line: The interim CEO, who did away with company buybacks, has been buying up shares of the company’s stock and now owns 21.8 million shares directly or indirectly.

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