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TGI Fridays


Chains break new ground in pursuit of sales

Wedding registries and third-party reservations services were once seen as too highfalutin for cookie-cutter places slinging pizza and potato skins. But not in today’s environment.


Retooling the workforce

For TGI Fridays U.K., CEO Karen Forrester’s people-first strategy has paid off in more ways than one.

Restaurants are looking to a behemoth outside the industry as a prime source of inspiration.

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