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Best practices for improving recruitment, retention and training

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Building the industry’s next generation of leaders

 May 15, 2017

The National Restaurant Association exists to protect and promote the interests of the nation’s over 1 million restaurants, but it’s been a boon for the awards business as well.

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5 concepts to future-proof your labor strategy

 Sponsored content from our partner Restaurant Technologies on Apr. 20, 2017

Here are five concepts you must consider now to future-proof your labor strategy during this year of the smarter kitchen.

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4 ways to get your staff to live your restaurant's values

Sponsored content from our partner Upserve on Mar. 25, 2017

If your restaurant is founded on values or issues that are important to you personally, it’s important that your staff also be on board with that vision.

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Incremental Profitability Starts with Your Servers

Sponsored content from our partner McCain Foods on Sep. 08, 2016

Along with a smile, a sense of hospitality and a can-do attitude, a restaurant server should have a handle on menu profitability.

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Hiring, Training and Retaining Great Restaurant Staff

Sponsored content from our partner Upserve on Aug. 14, 2016

Whether you manage one or 100 locations, it’s important to know what makes the best staff successful and how to improve performance across the board at your operation.

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Help Servers Upsell with Guest-Pleasing Dishes

Sponsored content from our partner McCain Foods on Aug. 06, 2016

When ordering at a restaurant, guests often appreciate the personal recommendation of a knowledgeable and easy-going server. Creating a menu that facilitates upselling—the suggestion of special menu items or food and beverage pairings that enhance the dining experience and warrant an upcharge—pays off for all involved.

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4 ways to win over millennials in the workplace

By Sara Rush Wirth on Apr. 04, 2016

A new Gallup report shows millennials aren’t engaged in the workplace—and what can be done to get them on board.

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$15 min. wage in Seattle, San Francisco claims first casualties

Jan. 01, 2015

Larger employers are moving out, while some small businesses like restaurants are deciding now’s the time to throw in the napkin.

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How to train employees to be nice

By Lindsey Ramsey on Jan. 20, 2014

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

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Turmoil for an industry built on immigration

By Peter Romeo on Mar. 16, 2017

The restaurant industry has a unique perspective on the immigration issue. The trade is built on immigrants the way the auto industry depends on tires.

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