Workforce

Best practices for improving recruitment, retention and training

The importance of mobilizing workers

By Peter Romeo on Apr. 23, 2014

Until The Home Depot opened its 500th store, co-founder and then-CEO Bernie Marcus personally trained every manager. “I don’t mean I spent a few hours with them and gave them a speech,” says Marcus, now age 84. “I spent days with them.”

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5 lessons from restaurants that have dropped tipping

By Patricia Cobe on May 02, 2016

Maintain tipping, or find another model? As the debate continues, restaurateurs leaning either way are encountering new challenges.

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5 keys to Arby’s retention success

By Peter Romeo on Jul. 17, 2017

A new Fortune ranking lists the 100 best places for millennials to work, a distinction that suggests those standouts have successfully boosted their retention. Here's how Arby's earned a place on the roster.

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Senate hands restaurants a big victory on labor front

By Peter Romeo on Nov. 09, 2017

A new general counsel for the NLRB was confirmed yesterday. Peter Robb is seen as much more balanced on labor issues than his predecessor, Robert Griffin.

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Starbucks is giving everybody a raise

By Jonathan Maze on Jan. 24, 2018

The company is also giving workers added benefits, and stock, as a result of tax reform.

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Brinker plans to develop 250 restaurant managers through apprenticeships

By Peter Romeo on Apr. 06, 2018

The parent of Chili's and Maggiano's has made the biggest commitment to date to participate in a new industrywide development program.

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Responding to an inked-up workforce

By Sara Rush Wirth on Dec. 02, 2014

If you're still on the fence about body art, consider this check of the reality in restaurants today.

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Tech-forward training techniques

By Julianne Pepitone on Jul. 19, 2016

To stay relevant and help ensure information resonates, operators are modernizing training to educate employees in the same ways they are consuming other content.

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