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management

Leadership

Tropical Smoothie Café makes a trio of executive appointments

 By Jonathan Maze on Feb. 12, 2025

The smoothie chain named Jonathan Biggs its new chief operating officer, Chris Sasser chief financial officer and Karen Wickliffe general counsel.

Financing

For Patrick Doyle, franchisee health remains the key metric

 By Jonathan Maze on Feb. 11, 2025

The executive chairman of Burger King owner Restaurant Brands International has helped brands thrive with a simple idea: They do well when their franchisees do well.

Financing

5 lessons from Starbucks' comeback plan

By Jonathan Maze on Feb. 07, 2025

The Bottom Line: The company’s latest revitalization plan offers several ideas that struggling restaurant chains can use to get back into customers’ good graces. Here are five such lessons.

Marketing

Love returns at restaurants this Valentine’s Day

By Heather Lalley on Feb. 05, 2025

Marketing Bites: Last year, restaurants played up the holiday’s heartbreak. This year, it’s all about the romance.

Leadership

Starbucks shakes up its North America leadership

By Jonathan Maze on Jan. 28, 2025

Mike Grams was named North America chief stores officer while Meredith Sandland was named chief store development officer. The coffee chain’s North America president and its supply chain chief are both leaving.

Leadership

Duck Donuts' CEO departs amid layoffs

By Jonathan Maze on Jan. 28, 2025

Betsy Hamm left the doughnut chain as some corporate staff was let go, while some franchisees close their doors.

Financing

Starbucks sues a former executive over $830K

By Jonathan Maze on Jan. 23, 2025

The coffee shop giant claims that a former senior vice president left only after a few months and didn’t earn his full sign-on bonus.

Financing

Here's everything Starbucks has done since it hired Brian Niccol

By Jonathan Maze on Jan. 21, 2025

The former Chipotle CEO took the helm at the Seattle-based coffee shop giant in September. Since then the company has made changes to its structure and marketing. And it’s not done.

Financing

Here comes Starbucks' inevitable reorganization

By Jonathan Maze on Jan. 21, 2025

The Bottom Line: The coffee shop giant is making changes in its support staff, joining a long line of big restaurant companies that paired turnarounds with corporate reorganizations.

Leadership

Mellody Hobson is retiring as a Starbucks director

By Jonathan Maze on Jan. 16, 2025

The longtime board member last year ceded the chairman title to Brian Niccol and was instrumental in recruiting him to the coffee shop giant.

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