News

KFC reveals its new ‘Quick Pick-Up’ service as drive-thru waits soar

By Jonathan Maze on Nov. 16, 2021

Customers place an order online, park in a dedicated spot and then grab their order from a pick-up shelf inside.

Chains jump on Friendsgiving marketing opportunities

By Heather Lalley on Nov. 16, 2021

With vaccines readily available and growing comfort around holiday gatherings, restaurant chains are launching promotions for informal, non-traditional celebrations. Red Lobster biscuit stuffing, anyone?

Marketing

Why Domino’s gave out gift cards to local restaurants

By Jonathan Maze on Nov. 16, 2021

Operators in several markets handed them out to random delivery customers as part of the company’s effort to highlight high fees for third-party delivery.

Financing

Los Angeles County launches program to pay overdue rents

By Peter Romeo on Nov. 16, 2021

Restaurants and other small businesses in unincorporated areas can apply for grants of up to $40,000.

Premium

Workforce

Tipping finds new life as a fast-food labor remedy

By Peter Romeo on Nov. 16, 2021

Reality Check: More quick-service restaurants are providing ways for guests to tip employees. Heck, even unions are suddenly for it.

Technology

SpotOn acquires labor software company Dolce

By Joe Guszkowski on Nov. 15, 2021

The growing POS provider will add Dolce's scheduling, payroll and tip-pooling techonology to its toolkit for restaurants.

Workforce

After 3.5 years, Burgerville and its employees' union have a labor contract

By Peter Romeo on Nov. 15, 2021

The negotiations stretched across 51 meetings, all the way back to June 2018.

Premium

Emerging Brands

Inside fast-growing food-and-games concept Puttshack

By Heather Lalley on Nov. 15, 2021

The mini golf eatertainment brand, which opened its second U.S. store early this month, is slated to open five more locations next year after securing a $60 million investment last spring.

Food