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Operations

New restaurant equipment and back-of-the-house technology
Operations

Pollo Tropical, Taco Cabana parent works to stem sales slide

 By Heather Lalley on Nov. 06, 2019

Fiesta Restaurant Group is hoping value menus, catering and delivery will boost revenue after a rough Q3.

Operations

Potbelly closes stores, halts new unit growth

 By Heather Lalley on Nov. 05, 2019

The fast-casual sandwich chain saw traffic fall 8.3% and same-store sales drop 3% during Q3.

Operations

Shake Shack stock falls as the chain feels the revenue hit of its switch to Grubhub

By Heather Lalley on Nov. 05, 2019

The fast-casual burger brand reported same-store sales growth of 2% for Q3.

Operations

El Pollo Loco stock soars nearly 30% as sales accelerate

By Heather Lalley on Nov. 01, 2019

September was the fast-casual chain’s best month of the year as it works to expand delivery capabilities and operational efficiencies.

Operations

Cybersecurity requires the right partner

Sponsored content from our partner PDQ POS on Nov. 01, 2019

Cybersecurity is an ongoing challenge for restaurants. Operators who do not prioritize security risk their valuable information that is likely to get hacked.

Operations

NYC lawmakers press Grubhub to refund mischarges

By Peter Romeo on Oct. 31, 2019

A majority of the city’s legislative body has warned in a letter to the service’s CEO that it might seek legislation if refunds aren’t made voluntarily.

Operations

Inside The Briad Group’s Decade of Food and Labor Cost Innovation

Sponsored content from our partner CrunchTime! Information Systems on Oct. 31, 2019

As the two main cost centers at every restaurant, it’s important to continuously find new ways to innovate food and labor management.

Operations

Now a delivery believer, Chili’s looks for margin aids

By Peter Romeo on Oct. 31, 2019

The casual chain is looking at staffing changes and new packaging after posting a 2.9% rise in Q1 comps, in part because of delivery.

Operations

Habit invests in digital growth with traffic down and prices up in Q3

By Heather Lalley on Oct. 31, 2019

The fast-casual burger chain saw same-store sales climb 3.1% on declining traffic and rising menu prices.

Operations

How restaurants can ensure guests feel safe

By Jonathan Deutsch, Ph.D. on Oct. 31, 2019

Much has been written about guest safety inside restaurants, but the mission of hospitality extends to the surrounding area as well, Advice Guy says.  

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