Operations

New restaurant equipment and back-of-the-house technology

Operations

Potbelly closes stores, halts new unit growth

By Heather Lalley on Nov. 05, 2019

The fast-casual sandwich chain saw traffic fall 8.3% and same-store sales drop 3% during Q3.

Operations

Shake Shack stock falls as the chain feels the revenue hit of its switch to Grubhub

By Heather Lalley on Nov. 05, 2019

The fast-casual burger brand reported same-store sales growth of 2% for Q3.

Operations

Cybersecurity requires the right partner

Sponsored content from our partner PDQ POS on Nov. 01, 2019

Cybersecurity is an ongoing challenge for restaurants. Operators who do not prioritize security risk their valuable information that is likely to get hacked.

Operations

El Pollo Loco stock soars nearly 30% as sales accelerate

By Heather Lalley on Nov. 01, 2019

September was the fast-casual chain’s best month of the year as it works to expand delivery capabilities and operational efficiencies.

Operations

How restaurants can ensure guests feel safe

By Jonathan Deutsch, Ph.D. on Oct. 31, 2019

Much has been written about guest safety inside restaurants, but the mission of hospitality extends to the surrounding area as well, Advice Guy says.

Operations

NYC lawmakers press Grubhub to refund mischarges

By Peter Romeo on Oct. 31, 2019

A majority of the city’s legislative body has warned in a letter to the service’s CEO that it might seek legislation if refunds aren’t made voluntarily.

Operations