Marketing
Chick-fil-A rules, but consumers still prefer full-service dining
The chicken sandwich chain remained consumers’ most-preferred restaurant chain, according to the American Customer Satisfaction Index. But their desire for fast food is waning.
Technology
Chick-fil-A is testing a new mobile-order drive-thru
The “Drive-Thru Express” lane is in 60 locations and could roll out to additional restaurants next year.