Operations
Inside Chick-fil-A's first all-digital restaurant
The mobile pickup and delivery unit opened in New York City with no seating and no kiosks—but no lack of hospitality.
Financing
Some value-related cracks show in Chick-fil-A's foundation
The Bottom Line: The chicken sandwich chain has been an unstoppable powerhouse for years. But customer-satisfaction data and value scores show some diners are frustrated over its prices.