Chick-fil-A

Chick-fil-A rules, but consumers still prefer full-service dining

By Jonathan Maze on Jun. 28, 2022

The chicken sandwich chain remained consumers’ most-preferred restaurant chain, according to the American Customer Satisfaction Index. But their desire for fast food is waning.

Technology

Chick-fil-A is testing a new mobile-order drive-thru

By Jonathan Maze on Jun. 22, 2022

The “Drive-Thru Express” lane is in 60 locations and could roll out to additional restaurants next year.

Technology

Your next Chick-fil-A delivery could come via robot

By Jonathan Maze on May 31, 2022

The chicken sandwich chain said it is testing autonomous delivery robots in a limited number of locations in California, Texas and Florida.

Marketing

Chick-fil-A’s cow campaign was no BS

By Restaurant Business Staff on Apr. 26, 2022

Restaurant Rewind gets the inside scoop from one of the bovines that made it happen.

Premium

Financing

Staying open longer isn’t always the best idea

By Jonathan Maze on Apr. 20, 2022

The Bottom Line: Chick-fil-A and First Watch, two different chains, have proven that concepts can be successful by limiting their hours. Here’s why.

Financing

The average unit volumes for a stand-alone Chick-fil-A are insane

By Jonathan Maze on Apr. 18, 2022

On average, one of the chain’s non-mall locations generates more than $8 million in sales a year, soaring 54% the past five years. Those unit volumes have helped propel the concept’s remarkable run.

Premium

Financing

As drive-thru sales surge, so do conflicts with neighbors

By Jonathan Maze on Apr. 08, 2022

A Chick-fil-A in Santa Barbara is in danger of being declared a public nuisance because of backups. But that is not the only such conflict. Here’s what restaurants are doing to ease these problems.

Consumer Trends

Your teen probably wants to go to Chick-fil-A

By Heather Lalley on Apr. 06, 2022

The chicken QSR once again topped the semi-annual survey of young peoples’ spending from Piper Sandler. It was followed by Chipotle, Starbucks, McDonald’s and Dunkin’ on the list of teens’ favorite restaurant chains.

Premium

Food