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Chick-fil-A

Marketing

Chick-fil-A rules, but consumers still prefer full-service dining

The chicken sandwich chain remained consumers’ most-preferred restaurant chain, according to the American Customer Satisfaction Index. But their desire for fast food is waning.

Technology

Chick-fil-A is testing a new mobile-order drive-thru

The “Drive-Thru Express” lane is in 60 locations and could roll out to additional restaurants next year.

The chicken sandwich chain said it is testing autonomous delivery robots in a limited number of locations in California, Texas and Florida.

Restaurant Rewind gets the inside scoop from one of the bovines that made it happen.

The Bottom Line: Chick-fil-A and First Watch, two different chains, have proven that concepts can be successful by limiting their hours. Here’s why.

On average, one of the chain’s non-mall locations generates more than $8 million in sales a year, soaring 54% the past five years. Those unit volumes have helped propel the concept’s remarkable run.

A Chick-fil-A in Santa Barbara is in danger of being declared a public nuisance because of backups. But that is not the only such conflict. Here’s what restaurants are doing to ease these problems.

The chicken QSR once again topped the semi-annual survey of young peoples’ spending from Piper Sandler. It was followed by Chipotle, Starbucks, McDonald’s and Dunkin’ on the list of teens’ favorite restaurant chains.

Heart-shaped pizzas, doughnuts and trays; Hard Rock's Super Bowl and Valentine’s specials; football themes at BWW, Subway and Moe’s.

Starbucks, Chipotle, McDonald’s and Olive Garden also top the survey from Piper Sandler.

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