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Chick-fil-A

Marketing

Here’s a look at Chick-fil-A’s first merchandise line

The “Chick-fil-A Originals,” feature a selection of apparel and other merchandise. They are not expected to last long.

Workforce

Call the scrap yard. We have a labor model to be picked up.

Sweet & Sour: The restaurant business has grappled with labor challenges for about 40 years now, but never a situation as trying as the current one. It’s time to rethink the very nature of restaurant work.

The Peppermint Chip Milkshake and Chicken Tortilla Soup return to the chain’s menu on Nov. 14 for a limited time. Both items are longtime holiday icons.

The idea for the still-in-development concept grew out of a tweet poking fun at Chick-fil-A's policy of closing on Sundays.

The grab-and-go item, in test in several markets, is the first new breakfast selection the chicken chain has added since 2017.

The chicken sandwich chain remained consumers’ most-preferred restaurant chain, according to the American Customer Satisfaction Index. But their desire for fast food is waning.

The “Drive-Thru Express” lane is in 60 locations and could roll out to additional restaurants next year.

The chicken sandwich chain said it is testing autonomous delivery robots in a limited number of locations in California, Texas and Florida.

Restaurant Rewind gets the inside scoop from one of the bovines that made it happen.

The Bottom Line: Chick-fil-A and First Watch, two different chains, have proven that concepts can be successful by limiting their hours. Here’s why.

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